Dr. Gonzalez: Many of the chain pharmacies have implemented policies relating to the know-your-customer policy of the Drug Enforcement Administration and many of the pharmacists are required now to document and corroborate information relating to the legitimacy of prescriptions for controlled substances that they receive in their pharmacies.
This may involve questions relating to, for example, diagnosis, long-term treatment plans, and other requests that encumber physicians who are very busy with their practices. That information eventually gets back to the wholesaler and to the DEA, as part of their due diligence in assuring that they know their customers. But it creates a burden, there’s no question. Everybody is getting strapped regarding time. There’s an issue with patients not getting their medication in a timely manner, if the pharmacist can’t get the information from the prescriber. Pharmacists may
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